Kyocera Document Solutions South Africa has issued a warning to businesses in South Africa about a toner scam targeting unsuspecting customers. The company has raised concerns about unauthorized individuals posing as Kyocera representatives and attempting to collect toner cartridges from customer premises without proper authorization.
The incident that prompted this warning involved a person arriving at a client’s site on a weekend, claiming to be from Kyocera and requesting toner cartridges for “collection.” Sensing something was not right, the customer contacted Kyocera directly, leading to an internal investigation that revealed no legitimate Kyocera personnel were scheduled to visit the site.
Yunus Docrat, Service Manager at Kyocera Document Solutions South Africa, emphasized the seriousness of the situation, highlighting the importance of upholding service integrity, ensuring customer security, and protecting the environment. Kyocera emphasized that all toner collections are conducted through official channels and urged customers to verify the identity of anyone claiming to represent the company.
Docrat warned that unauthorized individuals collecting toner cartridges could be engaging in illegal activities such as refilling and reselling them, potentially posing risks to customers. Using counterfeit or non-genuine toner can damage devices, void warranties, and increase service downtime, creating potential financial and operational disruptions for businesses.
Moreover, in an era of heightened cybersecurity and data privacy concerns, unauthorized access to office printer rooms linked to network infrastructure could expose sensitive company data to security risks. Docrat also highlighted the environmental impact, stressing Kyocera’s commitment to sustainability and responsible toner waste disposal.
Kyocera is proactively notifying customers to refrain from releasing consumables without official arrangements and documentation. Customers are advised to contact Kyocera’s service department immediately if approached by unknown individuals to prevent falling victim to such scams.
The company sees this incident as a broader industry wake-up call, urging stakeholders to prioritize verification, sustainability, and trust in their interactions. Kyocera Document Solutions South Africa, a subsidiary of Kyocera Document Solutions Inc., is known for its reliable and eco-friendly MFPs and printers, providing customers with document solutions that optimize workflow efficiency.
Kyocera Corporation, the parent company of Kyocera Document Solutions Inc., is a global leader in various industries, including industrial components, electronic devices, and printers. With a focus on sustainability and innovation, Kyocera aims to help organizations drive positive change through efficient document management.
As businesses navigate evolving threats and challenges, maintaining vigilance against scams like the toner fraud highlighted by Kyocera is crucial. By staying informed, verifying identities, and adhering to official procedures, organizations can safeguard their operations, data, and environmental commitments from potential risks.
For further information and updates, customers are encouraged to reach out to Kyocera Document Solutions South Africa and follow official communication channels to ensure secure and trusted interactions with the company.
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